69ph Privacy Policy

This Privacy Policy ("Policy") is issued by 69ph ("we", "us", or "our") and applies to all personal information collected, processed, stored, and used in connection with your access to and use of the 69ph online gaming platform available at 69ph.asia ("Platform"), including all games, account features, promotional services, payment processing, and support communications.

This Policy is issued in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations ("IRR"), and applicable issuances of the National Privacy Commission ("NPC"). It should be read alongside the 69ph Terms & Conditions and the 69ph Responsible Gaming Policy.

For the purposes of the Data Privacy Act of 2012, 69ph acts as the Personal Information Controller in respect of personal data collected through the Platform. 69ph is licensed and regulated by the Philippine Amusement and Gaming Corporation (PAGCOR) and operates in accordance with all applicable Philippine laws.

69ph collects the following categories of personal information in the course of providing our services to you. The specific data collected depends on how you use the Platform and the features you engage with.

69ph collects personal data through the following methods and channels:

• Direct Collection: Information you provide voluntarily during account registration, KYC verification, deposit or withdrawal requests, support interactions, survey participation, or any other form submission on the Platform.
• Automated Technical Collection: Technical and usage data collected automatically through cookies, web beacons, server logs, and similar tracking technologies each time you access the Platform.
• Payment Processors: Transaction confirmation and payment reference data shared by third-party payment processors (e.g., GCash, Maya, InstaPay partner banks) when you deposit or withdraw funds.
• Identity Verification Services: Confirmation data from third-party KYC and identity verification service providers engaged by 69ph to verify the authenticity of documents you submit.
• Regulatory Sources: Information received from PAGCOR or other Philippine government authorities in the context of compliance with gaming laws, anti-money laundering obligations, or law enforcement requests.
• Fraud Prevention Partners: Risk signals and fraud indicators from third-party fraud detection services used to protect the security and integrity of the Platform.

Under the Data Privacy Act of 2012, 69ph processes your personal data on the following legal grounds, depending on the specific processing activity:

• Contractual Necessity: Processing is necessary to perform the contract between you and 69ph — specifically, to operate your account, process deposits and withdrawals, settle bets, deliver gaming services, and provide customer support.
• Legal Obligation: Processing is required to comply with Philippine law, including PAGCOR licensing requirements, the Anti-Money Laundering Act (RA 9160), the Data Privacy Act, and other applicable regulations. This includes mandatory age verification and KYC procedures.
• Legitimate Interests: Processing is necessary for the legitimate interests of 69ph, including fraud prevention, platform security, improving our services, responsible gaming monitoring, and protection against cheating or collusion — provided those interests are not overridden by your rights and freedoms.
• Consent: For certain non-essential data processing activities — such as sending you promotional communications, personalized game recommendations, or optional surveys — we rely on your freely given, specific, and informed consent. You may withdraw this consent at any time through your Account settings.

69ph uses the personal data we collect for the following specific purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected without your prior consent.

6.1 Account and Service Delivery

• Creating, managing, and securing your 69ph account.
• Processing deposits and withdrawals to and from your Wallet.
• Settling bets and crediting winnings to your account balance.
• Providing access to games, promotions, and platform features.
• Responding to customer support inquiries and resolving complaints.

6.2 Regulatory Compliance

• Verifying your age (21+) as required by PAGCOR and Philippine law.
• Conducting Know Your Customer (KYC) identity verification.
• Monitoring transactions for anti-money laundering compliance under RA 9160.
• Reporting to PAGCOR and relevant Philippine authorities as legally required.
• Maintaining records required by Philippine gaming and financial regulations.

6.3 Security and Fraud Prevention

• Detecting, investigating, and preventing unauthorized account access, fraud, and cheating.
• Identifying and blocking multiple accounts, collusion, and bonus abuse.
• Monitoring for unusual or suspicious betting patterns.

6.4 Responsible Gaming

• Monitoring gaming activity to detect potential signs of problem gambling.
• Enforcing self-imposed limits, cooling-off periods, and self-exclusion requests.
• Sending responsible gaming alerts and session notifications to your registered mobile number.

6.5 Communications (with your consent)

• Sending you promotional offers, bonus notifications, and platform updates via SMS or in-app notification.
• Conducting optional player satisfaction surveys.
• Notifying you of changes to Terms & Conditions or this Privacy Policy.

69ph does not sell your personal data to third parties. We share personal information only in the following limited and controlled circumstances:

• Payment Processors: Financial data is shared with licensed payment service providers (including GCash, Maya, participating banks) solely to process your deposit and withdrawal transactions. These providers process your data under their own privacy policies and applicable Philippine payment regulations.
• KYC and Identity Verification Providers: Identity documents submitted for verification may be shared with accredited third-party identity verification service providers engaged under data processing agreements that bind them to confidentiality and DPA compliance.
• Game Technology Providers: Certain gameplay data (e.g., session identifiers, bet values) may be shared with third-party game providers whose content is hosted on our Platform, to the extent technically necessary to deliver the game.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the NPC, and other Philippine government bodies as required by law or in response to lawful government requests.
• Law Enforcement: Personal data may be disclosed to Philippine law enforcement agencies where required by a valid court order, subpoena, or applicable law.
• Fraud Prevention Services: Anonymized or pseudonymized risk signals may be shared with fraud prevention networks to protect the Platform and its users from financial crime.
• Corporate Transactions: In the event of a merger, acquisition, or sale of all or part of 69ph's business, your personal data may be transferred to the acquiring entity, provided that the acquiring entity commits to maintaining privacy standards consistent with this Policy.

The 69ph Platform uses cookies and similar tracking technologies to operate the site, enhance your experience, and support our security and analytics functions. A cookie is a small text file stored on your device by your browser.

You may control optional cookies through your browser settings. Note that disabling certain functional cookies may affect your experience on the Platform. Essential and security cookies cannot be disabled as they are required for the secure operation of your account.

69ph implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure, in accordance with Section 20 of the Data Privacy Act of 2012. These measures include but are not limited to:

• 256-bit Transport Layer Security (TLS/SSL) encryption for all data in transit between your device and 69ph servers.
• AES-256 encryption for sensitive personal data stored at rest, including financial account details and government ID data.
• Role-based access controls limiting employee and contractor access to personal data on a strict need-to-know basis.
• Multi-factor authentication requirements for all internal systems that process personal data.
• Regular penetration testing and vulnerability assessments conducted by independent security professionals.
• Secure data center facilities with physical access controls, 24/7 monitoring, and redundancy systems.
• Formal data breach response procedures, including notification protocols consistent with NPC requirements.

69ph retains personal data for as long as is necessary to fulfill the purposes set out in this Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. The following retention periods apply as general guidelines:

• Account and Identity Data: Retained for the duration of your account relationship with 69ph, plus a minimum of five (5) years after account closure, as required by PAGCOR regulations and anti-money laundering record-keeping obligations under RA 9160.
• Financial Transaction Data: Retained for a minimum of five (5) years from the date of each transaction, consistent with Philippine financial regulatory requirements.
• Gaming Activity Data: Retained for a minimum of three (3) years for dispute resolution purposes and PAGCOR regulatory reporting.
• KYC Documentation: Retained for five (5) years after the end of the business relationship, per AMLC and PAGCOR requirements.
• Technical and Usage Data: Generally retained for twelve (12) months for security and analytics purposes, after which it is anonymized or deleted.
• Support Communications: Retained for three (3) years to support complaint resolution and quality assurance review.

Upon the expiry of applicable retention periods, personal data is securely deleted, destroyed, or de-identified using methods appropriate to the sensitivity of the data, including cryptographic erasure for encrypted data stores.

As a data subject under the Data Privacy Act of 2012, you have the following rights in respect of the personal data that 69ph holds about you. To exercise any of these rights, please contact our Data Protection Officer using the contact details in Section 15.

The 69ph Platform is strictly intended for individuals who are at least twenty-one (21) years of age, as required by Philippine law and PAGCOR regulations governing online gambling. 69ph does not knowingly collect personal data from persons under the age of 21.

If we become aware that personal data has been collected from an individual under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has provided personal data to 69ph, please contact us immediately at [email protected] so that we may investigate and take appropriate action without delay.

In some cases, personal data collected through the 69ph Platform may be transferred to, stored, or processed in countries outside the Philippines — for example, where third-party technology service providers or game content providers maintain their infrastructure outside Philippine territory.

Where such transfers occur, 69ph ensures that they are conducted in compliance with Section 21 of the Data Privacy Act of 2012 and applicable NPC circulars on cross-border data transfers. This includes requiring contractual safeguards from receiving parties that ensure a standard of protection substantially equivalent to the DPA, or relying on other lawful transfer mechanisms recognized under Philippine law.

Primary data processing for Philippine accounts is conducted within the Philippines or in jurisdictions that the NPC has recognized as providing adequate data protection. We do not transfer your personal data to parties in jurisdictions that do not provide an adequate level of protection without appropriate contractual safeguards in place.

69ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, PAGCOR requirements, or NPC guidance. When material changes are made, we will notify you through one or more of the following methods:

• A prominent notice displayed on the 69ph Platform upon your next login.
• An SMS notification to your registered Philippine mobile number.
• An in-account notification visible in your account dashboard.

The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Policy periodically. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the updated Policy.

For any privacy-related inquiries, data subject rights requests, complaints, or general questions regarding this Privacy Policy or 69ph's data handling practices, please contact our Data Protection Officer:

If you are not satisfied with our response to a data privacy concern, you have the right to lodge a formal complaint with the National Privacy Commission (NPC) of the Philippines at npc.gov.ph. We will cooperate fully with any NPC investigation into our data processing activities.

This Privacy Policy was last reviewed and updated on 1 January 2026. It supersedes all prior 69ph privacy notices and constitutes the complete statement of 69ph's privacy practices in respect of the Platform.